Automotive Dealership Technician (Management and Mechanical)

Description

Job Description    Intern Entry Level Technician

General Summary: To provide a customer-friendly experience every time, striving always to accomplish any request. To perform maintenance-related repairs and services in an efficient and professional manner.

Intern will be under the supervision of the Lube Lead Tech and Service Manager. They will receive training during all repairs.

Reports to: Lube Lead Tech, Service Manager 

Students will be exposed to various aspects of the Automotive Dealership’s Service Department Management and Mechanical teamwork.  Hands-on experience with basic service of the vehicle including but not limited to Changing Oil- Drain oil, replace oil filter, install correct oil to the proper level. Check for leaks, reset oil reminder, install oil.  Troubleshooting automotive techniques will be introduced by experienced and master mechanics.    Scheduling service appointments, ordering supplies and parts, and customer relations will also be introduced. 

Responsibilities

Changing Oil- Drain oil, replace oil filter, install correct oil to the proper level. Check for leaks, reset oil reminder, install oil

Perform a multipoint inspection looking for worn and broken items as well as needed maintenance.

Ability to rotate, change, repair, and balance

Replace cabin and air filters as NEEDED

Replace wiper

Perform basic light mechanical operations

Qualifications

Achieving High Standards

Principal Duties and Responsibilities:

• To provide high quality service to every customer; maintain work areas in a clean and professional manner.
• Ensure customer satisfaction by accomplishing assigned tasks, keeping work flowing smoothly and continuously.
• Maintain high ethical standards in daily activities.
• Be prepared to depart from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.

Additional Duties and Responsibilities:

• Work with the Service Advisors to ensure customer satisfaction.
• Be prepared to do any and all jobs to support the success of the team, including vacuuming and washing windows.

Working Effectively with Others

Principal Duties and Responsibilities:

• Builds productive working relationships, consults with others as necessary.
• Has an approachable style; fosters open communication through active listening.
• Takes the initiative to help others as needed.

Additional Duties and Responsibilities:

• Maintain a positive, approachable attitude when dealing with both internal and external customers.
• Promotes cooperation and teamwork through actions and words.
• Handling Pressure
• Principal Duties and Responsibilities:
• Maintain composure while experiencing changes in work priorities or procedures.
• Maintain performance levels while facing time deadlines or multiple tasks.
• Never lose your temper at work, either to a customer or fellow employee .

Additional Duties and Responsibilities:

• Maintain a professional demeanor when faced with unanticipated problems, complications, or delays.

Managing Complexity

• Principal Duties and Responsibilities:
• Focus attention on priority work to ensure deadlines are met.
• Additional Duties and Responsibilities:
• Identify and support opportunities for methods and/ or process improvements, bringing them to the attention of the proper manager.

Applying the Basics

Principal Duties and Responsibilities:

• Observe all relevant health and safety procedures, particularly with regard to handling and storage of hazardous substances.
• Attach and complete all necessary forms accurately.
• Complete preliminary information on work order.

Additional Duties and Responsibilities:

• May need to use a computer to manage and enter information.

Understanding and Using Business Knowledge

• Principal Duties and Responsibilities:
• Has an overall understanding of dealership business objectives.
• Participate in departmental and dealership wide meetings as requested.

Additional Duties and Responsibilities:

• Attend training courses as required.

SKILL REQUIREMENTS

Skills required to perform principle/ additional duties and responsibilities.

• Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting , and showing concern for all aspects of the job as well as following ethical standards set by the company.

• Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact  of one' s own behavior on others, considering feelings and viewpoints of others, and expressing ideas clearly.

• Handling Pressure focuses on adjusting to change, maintaining composure, and resolving conflicts.

• Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions.

• Applying the Basics focuses on referencing written information, applying basic math skills, completing forms, and following safety procedures.

PHYSICAL REQUIREMENTS:

• Bending, stretching, reaching and climbing may be required . May occasionally lift up to 100 lbs . Driving a vehicle, including manual transmissions .

WORKING CONDITIONS:

• May be exposed to fuel or exhaust fumes, dust, and vibration. May be exposed to extremes of weather, including temperature, rain, snow, and ice. May be required to use a video display terminal.